Refund & Returns
What happens if something is wrong with your order.
Checking your order at the door
Every order is paid in cash when the courier hands it to you. Before you pay, please check that the jar is sealed, the label reads Majoon-e-Zafrani 150 gm, and the packaging is not damaged. If any of that is wrong, you may refuse the parcel and pay nothing.
Sealed jars, within 30 days
If a jar reaches you sealed and you change your mind, contact us within 30 days of delivery and we will arrange a return. The jar must be unopened, with its seal intact, in the condition it arrived.
Opened jars cannot be returned
Majoon-e-Zafrani is a food product taken by mouth. Once a jar has been opened we cannot resell it or accept it back, for the same reason no shop takes back opened food. This does not affect the case below.
If the product is damaged, leaking or not what you ordered
Tell us within 48 hours of delivery and send a photograph on WhatsApp. If a jar arrives broken, leaking, past its date, or is simply the wrong item, we will replace it or refund you in full, including any delivery cost you paid. This applies whether or not the jar has been opened.
How a refund actually reaches you
Because you paid in cash, there is no card to refund. We send refunds by Easypaisa, JazzCash or bank transfer, whichever you prefer. Tell us the account title and number when you contact us. Refunds are sent within 7 working days of the returned jar reaching us, or of us agreeing a refund for a damaged item.
How to start a return
Message us on WhatsApp or call, with your order number, which is in your confirmation message and begins with RH. We will confirm the return address and arrange collection where that is possible.
Refusing delivery
You are free to refuse a parcel at the door and owe nothing. We do ask that you tell us beforehand if you have changed your mind, because a refused parcel has already been packed and driven across the country. Repeatedly refusing orders may mean we ask for confirmation before dispatching future ones.